At IndoVerm, we aim to provide high-quality products and excellent service. Please review our Refund and Return Policy below to understand our guidelines for returns and refunds.
1. Returns
- Eligibility: Returns are accepted only for products that are damaged or defective upon delivery. All return requests must be made within 7 days of receiving your order.
- Condition: Items must be returned in their original packaging and unused. We reserve the right to refuse returns that do not meet these criteria.
- Non-Returnable Items: Due to the nature of our products, we do not accept returns for items such as organic fertilizers, which are not damaged or defective.
2. Refunds
- Refund Process: If your return is approved, a refund will be issued to your original payment method. Please note that refunds may take up to 14 business days to process, depending on your bank or payment provider.
- Partial Refunds: We may issue partial refunds for items that are returned in less than perfect condition or missing parts. Shipping costs are non-refundable.
- Refunds for Non-Returnable Items: Refunds are not available for items that fall under our non-returnable category unless they are defective or damaged upon receipt.
3. Exchanges
- Defective Items: If you receive a defective or damaged product, please contact us at [Insert Email Address] within 7 days of delivery. We will arrange for a replacement or provide a refund, as appropriate.
- Exchanges for Other Reasons: We do not offer exchanges for reasons other than defects or damages.
4. Shipping Returns
- Return Shipping Costs: Customers are responsible for all return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of your item.
- Shipping Time: Return processing may take up to 10 business days from the date we receive the returned item. The time for the return shipment to reach us will vary based on your location.
5. Contact Information
For any questions or to initiate a return, please contact us